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1.1. The following text is an agreement between the Faina-vishivanka.com online store in the future "Seller", and the user of the online store services, regardless of the status (individual, a legal entity, an individual, an entrepreneur), is called the "buyer".
1.2. This Agreement determines the terms of buying flowers and gifts, in the future "Goods", buyer via the seller's online store.
1.3. The treaty is public in accordance with Art. 633 and Art. 641 of the Civil Code of Ukraine and is the equivalent of "oral agreement" and has a proper legal force.
1.4. According to Art. 642 of the Civil Code of Ukraine Full and unconditional adoption of the terms of this Agreement, confirming the conclusion of an agreement on the proposed conditions, the fact of the buyer to pay for the value of an online store ordered (or other way) of the product.
1.5. In this area, if the context does not require the other, the following terms are: "Online Store" - Seller's Site created for the conclusion of retail and wholesale sales of post-sale by the buyer by the seller's proposed product in a remote way. "Seller" The organization, regardless of its organizational and legal form and / or an individual, an entrepreneur who sells the goods. "Goods" - products offered for sale, and posted on the site FAINA-Vishivanka.com. "Buyer" - Physical and / or Legal person who carries out an order on the Faina-vishivanka.com site Positions from an assortment list of goods specified by the buyer during the application on the site.
2.1. The seller carries out the sale and delivery of the goods according to the current price list published on the Faina-vishivanka.com website, and the buyer pays and takes the goods in accordance with the terms of this Agreement.
3.1. Order forming.
3.1.1. The orders are accepted through the FAINA -Vishivanka.com website during the seller's working hours.
3.1.2. The cost of ordering colors and gifts includes delivery to the recipient, if the order cost exceeds 1400 UAH., And not paid separately.
3.1.3. The cost of all types of delivery is indicated in the section "Delivery" on the seller's website.
3.1.4. At the same time, the seller does not provide services for buying and delivering goods purchased from third parties to order buyer.
3.1.5. If the order has been fully executed and paid by the buyer, creating a bouquet or composition occurs a few hours before delivery.
3.1.6. If the order was executed after 18:00 with the "day delivery on the day", the possibility of such a delivery is in addition to an online store administrator, and is paid in accordance with the delivery tariffs specified on the seller's website.
3.1.7. When placing an order, the buyer must maximally specify the recipient data. Incorrect information provided by the buyer may prevent the execution of the order at the specified time. In this case, delivery is delayed until the recipient's correct data is clarified, but not more than 12 hours from the time to pay the buyer.
3.2. Order payment order.
3.2.1. The payment of the order means the buyer's consent to conclude this agreement with the seller.
3.2.2. The buyer pays the cost of an order by agreement by transferring funds to the seller's current account. The payment date is the date of receipt of funds to the seller's account.
3.2.3. Prices for any items listed on Faina-vishivanka.com are valid at the time of order.
3.2.4. The buyer has the right to confirm or cancel the order until it is paid.
3.2.5. The orders are taken to execute only after receipt of funds to the seller's account, with the exception of choosing a payment method for "cash upon receipt".
3.2.6. The buyer's ordering message is sent to an email address that has been indicated when placing an order.
3.2.7. Payment systems, terminals buyer pays additional.
3.3. Terms of delivery of an order.
3.3.1. When placing an order, the buyer must clearly indicate requirements for its delivery. One order can be executed by one date, time, address. If you need to congratulate several people to different addresses, or at different times to one address - you need to arrange the corresponding number of orders.
3.3.2. The delivery of the order is executed according to the previous agreement with the recipient by the phone specified by the buyer in the order.
3.3.3. Quick execution of the order and "Delivery Day a day", executes within 2 hours after payment of the order, in agreement with the recipient.
3.3.4. Payment of the order and "Delivery Day a day" on a non-cash basis must be carried out minimum of an hour to the selected delivery time interval.
3.3.5. Make changes to the order, the buyer may not later than 3 hours before the time delivery. If the order is already formed, it is impossible to cancel it. The buyer may arrange and pay a new order, while preliminary to pick up in the sampling point or at the request of the buyer, may be redirected to another recipient.
3.4. Execution of orders on holidays.
3.4.1. The schedule of execution and delivery of orders on holidays is placed on Faina-vishivanka.com in the Supplement section.
3.5. Confidential order.
3.5.1. Confidential order is executed without prior agreement with the recipient. When forming an order, the buyer chooses the option "Do not call the recipient", then it guarantees that the recipient will be on the specified address and delivery time.
3.5.2. The buyer is fully responsible for the information provided to the online store.
3.5.3. Problems and their solutions that may occur during delivery without a previous call Recipient are marked on the seller's website in the "Problem Situations" section.
4.1. The term of ordering depends on the location of the recipient - within the city of Kyiv and Kharkiv from 3 hours. Outside the cities, the term of execution and delivery of an order is consistent with the Internet-shop administrator separately. It all depends on the complexity of the order: the quantity of goods and its presence, from unforeseen events that do not depend on the seller (accident, weather conditions, traffic jams, etc.).
4.2. In the event of inappropriate delivery of the seller's shipping (order inconsistency with the buyer's requirements or goods in an inappropriate form), follow the following actions in the FAINA -Vishivanka.com site.
4.3. The order is considered to be executed at the time of its transfer to the recipient / buyer and / or its trustees.
4.4. The agreement between the seller and the buyer operates from the moment of its conclusion to the time of handing the order to the recipient / buyer or its trustees.
5.1. The seller creates an order in accordance with the requirements of the buyer.
5.2. If the seller does not have certain elements for ordering for any reason (seasonality, lack of the required variety or flower color), the seller in agreement with the buyer can replace.
5.3. The replacement of non-flowering can be conducted without prior approval with the buyer on a similar product of the same price category.
5.4. If the appearance of goods is different from the image on the seller's website, this can not be a defect or the reason for refund or order replacement.
5.5. All information materials presented on FAINA -Vishivanka.com have a reference character and can not fully transmit reliable information about certain properties and product characteristics. In case of questions to buyer about the properties and characteristics of the product, before registration of an order, he needs to seek advice to an online store administrator by phone, or send a request to the site according to the usual order procedure.
6.1. In accordance with the rules of the company, flowers and other goods are not refunded.
6.2. The recipient / buyer may refuse or return the order immediately upon receipt by specifying the courier cause of return.
6.3. The buyer has the right to arrange a letter, with a claim using the feedback form on the site or by e-mail address: info@faina-vishivanka.com, indicating the reason and by providing appropriate descriptions and confirmatory photos.
6.4. The filing claims are marked on the Seller's website in the Complaints section.
6.5. In case of replacement or return of goods, a buyer or recipient must return the previous product in this form in which he was delivered.
6.6. The seller may refuse to replace or compensate for a gift cost, in the event that the recipient is personal reasons for returning goods (allergies, taste quality, etc.) that the seller was not informed.
6.7. In case of refusal to receive a gift to the recipient during a previous call, the buyer can receive paid funds for this order if it has not been created by florists.
6.8. In other cases, the seller considers complaints within 3 working days from the date of receipt, the results of consideration of the complaint by the seller reports electronically.
6.9. If the order of the order has not been delivered to the buyer or recipient, the buyer has the right to demand compensation, the size of which can not exceed the order amount.
7.1. The seller is the only owner of the Faina-Vishivanka trademark, according to the certificate of Ukraine No. 163013 of October 25, 2012.
7.2. Article 16, paragraph 2, 4 of the Law of Ukraine "On Protection of Rights to Marks for Goods and Services" established that the certificate provides its owner the right to use
